Client service at Vision2Hire is more than a service, it's a value that's built right into each license. Whether helping you customize your corporate hiring center, answering your post-training questions or responding to your product development suggestions, our client service team puts supreme heart and effort into our corporate philosophy of doing things right the first time.

Training

Every Vision2Hire license entitles the license holder up to two hours of phone/online product training plus an implementation phone meeting with the company's webmaster. In fact, customizing your hiring center and familiarizing yourself with your administration site typically takes far less than two hours. When implementing Vision2Hire with two or more licenses, it generally makes sense for all users to be trained together. Large scale implementations, involving many offices in diverse locations, can be specially designed at reasonable cost for each unique situation.

User Manual

Most people like the comfort of a user reference manual, even if they never use it. You'll find yours online, in PDF format, accessible from within your administration site. It's always easy to toggle back and forth between admin site tasks and the manual. But if you want to download the manual and print it for your files, it's easy to do. Client service also provides quick reference sheets to guide new users through the main functions of the administration site.

Support

Client Services is available from 9 am to 5 pm Pacific time, Monday through Friday. There is no fee and no limit on post-training inquiries. We welcome phone queries and maintain a service standard of four-hour response time during those hours and days.

When you email Client Service at vision2hire@brainhunter.com, you work with us to build up a solid knowledge-base FAQ service that will continuously increase response time as routine questions about Vision2Hire are logged in our database.

In addition to product support, Vision2Hire is prepared to offer clients related services at modest fees. At present these include:

• basic webpage design
• multimedia webpage design
• job posting
• resume data entry